FAQ's

DO YOU OFFER FREE SHIPPING?
Yes! We offer free shipping on all orders, with no minimum spend required.

CAN I RETURN OR EXCHANGE MY ORDER?
Yes, we accept returns and exchanges.

Returns must be requested within 30 days of receiving your item.
Exchanges are accepted but must be approved by our team before sending the item back.

Please visit our Return & Refund Policy page for full details.
Please note that the customer is responsible for return postage unless the item is damaged or incorrect.

For more information, please visit our Return & Refund Policy.

WHAT IF MY ITEM ARRIVES DAMAGED OR INCORRECT?
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

Once the issue is verified, we will arrange a replacement or refund.

HOW LONG WILL IT TAKE FOR ME TO GET MY REFUND?
Refunds are processed within 10 business days after we receive and inspect your returned item.

Please note that additional processing time may be required by your bank or payment provider.

CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?
We aim to process and ship orders quickly. Changes or cancellations can only be made within 2 hours of placing your order.

After this period, your order may already be in processing and cannot be changed or cancelled.

HOW LONG WILL IT TAKE TO GET MY ORDER?
All orders are processed within 1–3 business days and shipped via tracked delivery.

Total Delivery Time:
7–14 business days (1–3 days processing + 6–11 days transit)

Delivery times may vary depending on your location and local postal services.

HOW DO I CONTACT CUSTOMER SUPPORT?
You can contact our customer service team by emailing info@shop-chloesboutique.com or by visiting our Contact Us page.

Our customer service team aims to respond to all enquiries within 24 hours.